Privacy Policy

At Tui, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Evergreen Garden Care NZ Ltd ("Tui", "we", "our" or "us") collects, uses, stores and shares personal information when you visit or interact with our website, participate in competitions or promotions, subscribe to our communications, or otherwise engage with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • your name;
  • email address;
  • phone number;
  • region or location;
  • information submitted through contact forms;
  • competition or giveaway entries;
  • newsletter subscription details; and
  • any other information you choose to provide.

We may also automatically collect certain information when you visit our website, including:

  • IP address;
  • browser and device information;
  • referring websites;
  • pages viewed;
  • time spent on pages; and
  • information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

  • respond to enquiries and requests;
  • provide gardening information, inspiration and resources;
  • administer competitions, giveaways and promotions;
  • send email newsletters and marketing communications where you have provided consent;
  • improve our website, products, services and content;
  • understand how visitors use our website;
  • measure the effectiveness of marketing activities;
  • prevent fraud, misuse or security issues; and
  • comply with legal obligations.

We do not sell personal information to third parties.

3. Email Communications

If you choose to subscribe to our email communications, enter a competition, download content or otherwise provide your details, we may send you gardening information, updates, promotions and other content that may be relevant to your interests.

You can unsubscribe from marketing emails at any time by:

  • clicking the unsubscribe link included in our emails; or
  • contacting us directly.

We will only send marketing communications where permitted by applicable law or where you have provided consent.

4. Competitions and Promotions

If you enter a competition, giveaway or promotion, we may collect personal information necessary to:

  • administer the promotion;
  • verify eligibility;
  • contact winners;
  • deliver prizes; and
  • comply with legal requirements.

Information collected through competitions and promotions will be handled in accordance with this Privacy Policy and Tui's Competition Terms & Conditions.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • keep our website functioning properly;
  • improve website performance and user experience;
  • understand how visitors use our website;
  • measure the effectiveness of our marketing activities; and
  • help us provide relevant content and advertising.

We may use trusted third-party services, including Google Analytics 4 (GA4), Meta Pixel and other analytics or advertising platforms to help us understand website usage, improve website performance and evaluate the effectiveness of our marketing activities.
These services may collect information about your interactions with our website and online content, which may be used to measure website performance, understand visitor behaviour and deliver relevant advertising.
Where required, we will seek your consent before placing non-essential analytics and advertising cookies on your device. You can update your cookie preferences at any time through our cookie settings tools where available.
You can also manage cookie settings through your browser controls.

6. User-Generated Content

You may choose to submit photos, videos, comments, reviews or other content through competitions, social media interactions, website forms or other channels.
Where practical, Tui will seek permission before using user-generated content outside the original context in which it was submitted.
Where content is submitted as part of a competition, giveaway or promotion, use of that content will be governed by the applicable Competition Terms & Conditions.
Please be aware that information or content you voluntarily make public may be visible to other users and outside of Tui's control.

7. Sharing Information

We may share personal information with trusted service providers who assist us with:

  • website hosting and maintenance;
  • email communications;
  • analytics and reporting;
  • competition administration;
  • marketing activities; and
  • information technology services.

We may also disclose information where required by law or where necessary to protect our legal rights, website security, employees, customers or the public.
Any third parties receiving personal information on our behalf are required to handle that information appropriately and only for authorised purposes.

8. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Information may be stored electronically by Tui or trusted service providers, including providers located outside New Zealand.
When personal information is transferred overseas, we will take reasonable steps to ensure it receives appropriate protection in accordance with the Privacy Act 2020.
While we take reasonable measures to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

9. Access and Correction

You have the right to request access to personal information we hold about you and to request correction of that information if you believe it is inaccurate.

If you would like to:
•    access your personal information;
•    update or correct your information;
•    request deletion of your information where applicable; or
•    make a privacy-related enquiry,

please contact us using the details below.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes or enforce our rights.
When personal information is no longer required, it will be securely deleted, destroyed or permanently anonymised.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect from the date of publication.
We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, would like to request deletion of your information where applicable, or would like to make a privacy-related request, please contact:

Email: marketing.tui@evergreengarden.com

Evergreen Garden Care NZ Ltd
PO Box 4404
Mount Maunganui South 3149
New Zealand